Refund policy

Returns & Refunds

We hope you love your Halo & Stone jewellery. If you change your mind, we offer a 30-day returns window from delivery.

How to return an item

Email shop@haloandstone.co.uk within 30 days of receiving your order, including your order number and the items you wish to return. We’ll provide our UK returns address and instructions.

Please send your items back within 14 days of notifying us.

Item condition

Please return jewellery unworn, undamaged and with any packaging supplied where possible. You may inspect your items as you would in a shop. We may reduce your refund if handling beyond this has reduced their value.

Package your return securely to protect it during transit.

Return postage

Customers pay return postage for change-of-mind returns. We recommend a tracked service and keeping proof of postage.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or incorrect, email us so we can help arrange the appropriate refund, replacement or repair. We’ll cover reasonable return postage where the fault or error is ours.

Your rights concerning faulty items are not limited to our 30-day change-of-mind window.

Refunds

Refunds will be issued to your original payment method within 14 days of receiving your return or evidence that you’ve sent it back, whichever is earlier.

When you cancel your whole order, we’ll also refund any standard delivery charge paid. Additional charges for premium delivery are not refundable.

This policy does not affect your statutory rights.